Terms of service
These terms are an agreement between you and Viaggi Limited (company number 15003364) ("we", "us"), which runs ChatSign. By using ChatSign you agree to them.
1. The service
ChatSign lets you send documents over WhatsApp for electronic signature, and receive signed copies with a signature certificate and audit trail.
2. Who can use it
You must be 18 or over and able to enter into a binding contract. If you use ChatSign for a business, you confirm you are allowed to act for it.
3. Your responsibilities
- Only send documents you have the right to share, and only to people who expect to receive them.
- Don't use ChatSign for anything unlawful, fraudulent, harassing or misleading, or to send spam.
- Make sure an electronic signature is suitable for your document.
- Keep your phone and WhatsApp account secure. Anyone with access to them can use ChatSign as you.
4. Electronic signatures
Electronic signatures are valid for most documents in England and Wales, Scotland and Northern Ireland. Some documents have special formality rules, including wills, certain deeds that must be witnessed, lasting powers of attorney, and some property and court documents. You are responsible for deciding whether ChatSign is appropriate for a document.
5. Plans and payment
- Free: 3 documents a month, up to 10 pages each.
- Pro monthly: £7.99 a month, renewing every month until you cancel.
- Pro yearly: £79 a year, renewing every year until you cancel. We'll remind you before each yearly renewal.
Prices include any VAT that applies. Payments are taken by Stripe. Reply BILLING in the chat to update your card, see invoices or cancel. Cancelling stops future renewals, and you keep Pro until the end of the period you've paid for.
If you're a consumer, you have 14 days from buying a plan to cancel it for a refund. If you've already used Pro in that time, we may keep a fair amount for what you used. We may change prices with at least 30 days' notice; a change applies from your next renewal, and you can cancel before then.
6. Availability
We work hard to keep ChatSign running, but it relies on WhatsApp, hosting and payment providers, and we can't promise it will always be available or error-free. Please keep your own copy of important signed documents.
7. Our liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. If you're a consumer, you also have legal rights these terms don't affect.
Otherwise, we're not liable for losses that weren't foreseeable, for business losses (such as lost profit or opportunity), or for losses caused by how a document is worded or whether it is legally effective. Our total liability to you in any 12 months is limited to the greater of £100 and the amount you paid us in that period.
8. Suspending or ending your use
You can stop using ChatSign at any time. We may suspend or end your access if you break these terms or misuse the service, and we'll tell you why unless the law prevents it.
9. Changes to these terms
We may update these terms. If a change matters, we'll give you notice on WhatsApp before it takes effect.
10. Law
These terms are governed by the law of England and Wales. If you're a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.
Contact
Questions about these terms? Contact viaggilondon@gmail.com.